Support & Refunds

Last updated: 9 November 2026

Need help, have a question about a charge, or want a refund? Email us at support@thvnderlab.website with the email address of your ThvnderLab account. We reply within 2 working days.

Questions about a charge

Payments appear on your statement under the ThvnderLab name. Your purchases and Bolt history are listed under Buy Bolts › Recent activity in your dashboard. If you don't recognise a charge, email us before contacting your bank and we'll sort it out.

Refunds

• Unused Bolt packs can be refunded in full within 7 days of purchase.
• Refunds go back to your original payment method, usually within 5–10 working days.
• Used Bolts and free sign-up Bolts are not refundable.
• If a generation fails, the Bolts are returned to your balance automatically — no need to ask.

Full details are in our Terms of Service.

Common questions

I paid but my Bolts didn't go up. Card payments usually update within seconds. Online banking (FPX) can take a few minutes. If it's been more than 30 minutes, email us.

I didn't get the confirmation email. Check your spam folder, then try signing up again after a few minutes.

Can you post to my TikTok or Facebook for me? Not yet. The Copy & open button copies your text and opens the app so you can paste and post.

How do I delete my account? Email us from your account email address and we'll delete it.

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